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The failure of large numbers of patients to show up for exams in a timely fashion, or be treated in a timely fashion, or to be treated at all, results in an enormous burden of death and disease. The Health Communication Technology Group uses modern computer speech, telephony, and web-programming to build systems that can help recruit, remind, schedule, and track patients.

Our studies have found that while most women begin mammographic screening close to their 40th birthdays, as recommended, one-in-four women never return for an additional screening mammogram.
Among the women who do return, screening intervals of 2, 3, 4 and more years are common.
One-quarter of women who make appointments for screening mammograms forget to attend them.
Our computer simulation studies have indicated that this underutilization of screening probably increases the breast cancer death rate by 50%.

While the staff of many screening centers make heroic efforts to call women to remind them of their upcoming appointments, such efforts are both costly and inefficient
Screening centers usually make their reminder calls during the day when they are open, but most women are usually away from home at that time.
Few screening centers have individuals who speak Spanish, Chinese, and other languages in widespread use.
Systems for identifying women who have not made appointments for screening mammograms do not exist.
Nor are there tools for notifying women who have missed appointments, so that they can be rescheduled.

We are also engaged in collaborative project with Dr Karen Emmons and the Greater Lawrence Health Center to examine the impact of computer generated reminder messages designed to recruit patients for screening.

The long-term focus of the Health Communication Technology group is to use modern computer speech, telephony, and web-programming to build systems to recruit, remind, schedule, and track patients, so as to keep them in good health. Future projects will concern the development of systems for informing patients of the availability of influenza vaccine, for recruiting and reminding patients of for colorectal cancer screening, for tracking patients with signs suggestive of breast cancer, for reminding patients to take their medications, and for many other aspects of preventive health.